Privacy Policy

At Numa Mindcare LLP, we are committed to protecting your privacy and ensuring that your personal information is handled with care and confidentiality. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

1. Information We Collect

When you engage with us (via our website www.numamindcare.com, WhatsApp, Zoho Meet, Google Meet or other secure video conferencing platforms), we may collect:

  • Personal details: Name, age, gender, contact details, profile picture (if uploaded by you).
  • Health information: Mental health history, medical records, therapy/consultation notes (only what you choose to share with us).
  • Payment details: Billing information, UPI/credit card details (processed through secure payment gateways).
  • Technical data: IP address, browser type, device details, and usage data when using our website.

2. How We Use Your Information

We use your information to:

  • Provide mental health consultations and therapy services.
  • Schedule and manage appointments.
  • Maintain secure medical records.
  • Process payments.
  • Improve our services and user experience.
  • Comply with legal and regulatory requirements.

We will never sell your personal data to third parties. Further, we may use third-party communication platforms such as WhatsApp, Google Meet and Zoho Meet to deliver our services. While these platforms use encryption, they are operated by external providers and are not fully within our control. By choosing to use these platforms, you consent to their terms of service and privacy policies in addition to ours.

3. How We Protect Your Information

All records are stored securely and we have implemented appropriate administrative, technical, and physical safeguards to protect the security and confidentiality of the information we collect. Only authorized professionals and staff have access to your information, and these personnel have agreed to maintain the security and confidentiality of this information. While we take precautions to protect your data when using third-party platforms like WhatsApp and Google Meet, you acknowledge that these platforms have their own privacy and security limitations. Further, while we follow standard industry practices and take reasonable security measures to protect the personal information under our control, there is always a risk that information may be unlawfully accessed, intercepted during transmission, or otherwise misused by third parties. We cannot guarantee absolute security and disclaim any liability for errors in transmission, unauthorized access, interception, or misuse of personal information by external parties or other users.

4. Sharing of Information

Your information may be shared only in the following situations:

  • With your explicit consent (e.g., referral to another specialist).
  • With regulatory authorities when legally required.
  • With technology partners (secure hosting, payment gateways) under strict confidentiality obligations.
  • In cases of risk of harm to self or others, where disclosure is necessary for safety.

5. Your Rights

You have the right to:

  • Access the information we hold about you.
  • Request corrections to inaccurate or incomplete data.
  • Withdraw consent and request deletion of your records (subject to legal retention requirements).
  • Raise concerns about misuse of your data.

Personal information shared with us, whether while availing our services or through our website, is provided voluntarily by customers and visitors. If a visitor later chooses to withdraw consent for the use of their personal information, or wishes to unsubscribe from mailing lists or registrations, we will provide clear instructions on how to do so through our website or in our communications.

6. Data Retention

We retain health records for internal record-keeping purposes and/or for such periods as required by Indian law. After this period, records may be securely deleted or anonymized.

7. Cookies & Online Data

Our website may use cookies to improve functionality and analytics. You may disable cookies in your browser settings, but some features may not work properly. After visiting our website, you may always delete the cookies from your system, if you wish.

8. Updates to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website. By using our services and website, and by submitting any information to us, you agree to abide by our Privacy Policy.

9. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact us:

Numa Mindcare LLP

Email: numa.numamindcare@gmail.com

Phone: +91 7204523303

Address: KOKARYA, Business Synergy Center, No. 51, OLD SITE No. 1, FIFTH FLOOR, 5th Main, 5th BLOCK, JAYANAGAR, BENGALURU-560041